Refund policy
Refund policy
We want you to feel confident in the gear you buy from SoundSwap. This policy explains when returns and refunds are available for purchases from soundswap.online.
Return window
You may request a return within 7 days of delivery if the item is not as described on the product page when it arrives. That includes wrong condition or accessories, something that does not work as listed, or arrives dead on arrival — anything where the listing was not accurate or the item is not working as sold on delivery.
If the item arrives as described and working, the sale is final. We do not cover problems that appear later after normal use.
How to start a return
Email jody@soundswap.online or call (717) 516-1651 within that window. Include your order number, the item, and a short note about the problem. Photos help when something arrived damaged or different from the listing. We will reply with return instructions. Please do not ship anything back until we confirm the return with you.
Condition of returned items
Send the item back in the same condition you received it, with the accessories and packaging that came with it when practical. Do not modify or repair it before returning it unless we ask you to while troubleshooting.
Who pays return shipping
If the return is because the item is not as described (including the cases above), SoundSwap covers reasonable return shipping, or we send a prepaid label when that is simpler.
What we do next
Once we confirm the issue, we will work with you on a repair, replacement, store credit, or refund, depending on what is fair and available.
Change of mind
We do not accept returns just because you changed your mind, ordered the wrong item, or the sound or feel is not what you hoped for, as long as the listing was accurate. Please read the description and condition notes carefully. If you have a question about an item, email or call us before you order — we are happy to help.
Refunds
Approved refunds go back to the original payment method. After we receive and inspect the return, refunds usually post within 5–10 business days. Original outbound shipping is refunded only when the return is our error or not as described, unless we agree otherwise in writing.
What we cannot take back
- Returns started after the window without our written agreement
- Items damaged, modified, or missing parts after delivery because of how they were handled (unless the damage was already there on arrival and you told us promptly)
SoundSwap · Camp Hill, PA · (717) 516-1651 · jody@soundswap.online · soundswap.online